Please submit the name you want in the order notes on the checkout page.
Initial Letter Charm9 Letter Maximum
⚠️ PLEASE READ BELOW FOR ADDITIONAL INFORMATION BEFORE ORDERING
- Only the first letter will be in caps, no spaces, punctuation, or special characters.
- Chain Length is not customizable
- Pendant size(approx.): 1 1/2 Inches * 1/2 Inch
- Material: 14K Gold Plated
- **Turnaround time for these custom nameplates are 3-6 weeks.
- Orders placed during a sale or high volume times (ex. holidays) will have an extended processing time.
- Custom nameplate orders are done on a first come first served basis.
- Custom orders are non refundable
Keep in mind that all items are hand made to order so this effects shipping time, if you need this by a specific date contact us before purchasing. (in most cases we are unable to guarantee a specific delivery date).
All items are shipped via US Postal Service, UPS, or FedEx. H.W.A.G reserves the right to select an alternate carrier or shipping method (different from the carrier selected by you at checkout) so long as it does not result in an additional charge to you the customer, or result in the order being delayed beyond the parameters set forth below.
*You will ALWAYS receive a tracking number
Most items (Apparel, Books, Drink ware) will be complete and ready for shipment (ship date) in approximately 3-4 business days. Processing time for custom orders is 3-5 weeks. Orders placed during a sale or high volume times (ex. holidays) will have an extended processing time.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Custom orders are non refundable. Any claims for misprinted/damaged/defective items must be submitted within 3 days after the product has been received. For packages lost in transit, all claims must be submitted no later than 7 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense. Returns must be unworn, unaltered, and come in the original packaging, and must be approved. Please read and understand our full refund policy before placing an order with us.